Shipping policy

Order Processing Time – Orders are processed within 1-2 business days.

Shipping Costs – We offer free shipping on all coffee orders within the United States and a small shipping fee for our merchandise orders. At this time, international shipping is unavailable.

Tracking Information – You’ll receive tracking details once your order ships, so you can monitor its journey to you.

Holiday Shipping – Orders may experience longer processing times during peak seasons like the holidays. Coffee will typically arrive within 4-6 business days, while gear and apparel may take up to 12 business days. Please allow the full estimated time before reaching out regarding your order.

Damages or Issues – If your order is missing or arrives damaged, please email us at shopnexuscoffee@gmail.com, and a team member will be happy to assist.

Returns and Exchanges – We do not offer refunds or exchanges on coffee beans and teas. To qualify for a return on other items, they must be in their original condition: unworn, unused, with tags, and in their original packaging. Please retain your receipt or proof of purchase.

To initiate a return, contact us at shopnexuscoffee@gmail.com.

Sustainability – Our products are made-to-order to minimize waste and contribute to a greener planet. This may lead to slightly longer delivery times, and we sincerely appreciate your support of our sustainable practices.